Failed to install IIS, Failover Cluster roles on one Windows Server 2019 named with error 0x80073701

Issue Definition:

Failed to install IIS, Failover Cluster roles on one Windows Server 2019 named with error 0x80073701.

 

Scope Agreement: 

We consider the case as resolved when this issue has been fixed, or the root cause is identified to be product by-design issue, or a third-party issue, which is not supported by Microsoft, we will also let you know.

We are now working together to resolve your issue. If you do not agree with the scope defined above, or would like to amend it, please let me know as soon as possible.

 

Analysis:

Refer log below-:

C:\Windows\Logs\CBS CBS.log to analyze which KB is creating issue.

1. From the output of running restorehealth, we noticed that there’s some corruptions related to patch KB5014669 and KB5014022.

2023-05-09 09:26:34, Info                  CBS    =================================

2023-05-09 09:26:34, Info                  CBS    Checking System Update Readiness.

2023-05-09 09:26:34, Info                  CBS    

2023-05-09 09:26:34, Info                  CBS    (p)               CBS Catalog Missing            (n)                                           Package_5472_for_KB5014669~31bf3856ad364e35~amd64~~10.0.1.10

2023-05-09 09:26:34, Info                  CBS    Repair failed: Missing replacement mum/cat pair.

2023-05-09 09:26:34, Info                  CBS    (p)               CBS Catalog Missing            (n)                                           Package_5477_for_KB5014669~31bf3856ad364e35~amd64~~10.0.1.10

2023-05-09 09:26:34, Info                  CBS    Repair failed: Missing replacement mum/cat pair.

2023-05-09 09:26:34, Info                  CBS    (p)               CBS Catalog Missing            (n)                                           Package_5480_for_KB5014669~31bf3856ad364e35~amd64~~10.0.1.10

2023-05-09 09:26:34, Info                  CBS    Repair failed: Missing replacement mum/cat pair.

2023-05-09 09:26:34, Info                  CBS    (p)               CBS Catalog Missing            (n)                                           Package_5483_for_KB5014669~31bf3856ad364e35~amd64~~10.0.1.10

2023-05-09 09:26:34, Info                  CBS    Repair failed: Missing replacement mum/cat pair.

2023-05-09 09:26:34, Info                  CBS    (p)               CBS Catalog Missing            (n)                                           Package_5487_for_KB5014669~31bf3856ad364e35~amd64~~10.0.1.10

2023-05-09 09:26:34, Info                  CBS    Repair failed: Missing replacement mum/cat pair.

…

2023-05-09 09:26:34, Info                  CBS    (w)               CBS Package Index Package Missing               0x80070490                Package_2566_for_KB5014022~31bf3856ad364e35~amd64~~0.0.0.0                Package_2566_for_KB5014022~31bf3856ad364e35~amd64~~10.0.1.14              

2023-05-09 09:26:34, Info                  CBS    (w)               CBS Package Index Package Missing                0x80070490                Package_2567_for_KB5014022~31bf3856ad364e35~amd64~~0.0.0.0                Package_2567_for_KB5014022~31bf3856ad364e35~amd64~~10.0.1.14              

2023-05-09 09:26:34, Info                  CBS    (w)               CBS Package Index Package Missing                0x80070490                Package_2572_for_KB5014022~31bf3856ad364e35~amd64~~0.0.0.0                Package_2572_for_KB5014022~31bf3856ad364e35~amd64~~10.0.1.14              

2023-05-09 09:26:34, Info                  CBS    (w)               CBS Package Index Package Missing                0x80070490                Package_2577_for_KB5014022~31bf3856ad364e35~amd64~~0.0.0.0                Package_2577_for_KB5014022~31bf3856ad364e35~amd64~~10.0.1.14              

2023-05-09 09:26:34, Info                  CBS    (w)               CBS Package Index Package Missing                0x80070490                Package_2578_for_KB5014022~31bf3856ad364e35~amd64~~0.0.0.0                Package_2578_for_KB5014022~31bf3856ad364e35~amd64~~10.0.1.14              

…

2023-05-09 09:32:04, Info                  CBS    Summary:

2023-05-09 09:32:04, Info                  CBS    Operation: Detect and Repair 

2023-05-09 09:32:04, Info                  CBS    Operation result: 0x800f0954

2023-05-09 09:32:04, Info                  CBS    Last Successful Step: Entire operation completes.

2023-05-09 09:32:04, Info                  CBS    Total Detected Corruption:   28026

2023-05-09 09:32:04, Info                  CBS        CBS Manifest Corruption: 19

2023-05-09 09:32:04, Info                  CBS        CBS Metadata Corruption:                28005

2023-05-09 09:32:04, Info                  CBS        CSI Manifest Corruption:   0

2023-05-09 09:32:04, Info                  CBS        CSI Metadata Corruption:  0

2023-05-09 09:32:04, Info                  CBS        CSI Payload Corruption:    2

2023-05-09 09:32:04, Info                  CBS    Total Repaired Corruption:    0

2023-05-09 09:32:05, Info                  CBS        CBS Manifest Repaired:     0

2023-05-09 09:32:05, Info                  CBS        CSI Manifest Repaired:       0

2023-05-09 09:32:05, Info                  CBS        CSI Payload Repaired:         0

2023-05-09 09:32:05, Info                  CBS        CSI Store Metadata refreshed:         True

2. From CBS log, we noticed that the IIS roles failed to be installed with error 0x80073701 due to KB5014669 corruption.

2023-05-09 09:34:05, Error                 CSI    000068ef (F) STATUS_SXS_ASSEMBLY_MISSING #56773556# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 2[gle=0xd015000c]

2023-05-09 09:34:05, Error                 CSI    000068f0 (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING) #56773398# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = be61d6ca2ab4dcc4eede90c05a096ade, version 10.0.17763.1790, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35}, cb = (null), s = (null), rid = 'Package_5931_for_KB5014669~31bf3856ad364e35~amd64~~10.0.1.10.5014669-10806_neutral', rah = (null), manpath = (null), catpath = (null), ed = 0, disp = 0)[gle=0x80073701]

2023-05-09 09:34:05, Info                  CBS    Failed to pin deployment while resolving Update: Package_5931_for_KB5014669~31bf3856ad364e35~amd64~~10.0.1.10.5014669-10806_neutral from file: (null) [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]

2023-05-09 09:34:05, Info                  CBS    Failed to bulk stage deployment manifest and pin deployment for package:Package_3995_for_KB5023702~31bf3856ad364e35~amd64~~10.0.1.10 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]

2023-05-09 09:34:05, Info                  CBS    CommitPackagesState: Started persisting state of packages

2023-05-09 09:34:05, Info                  CBS    CommitPackagesState: Completed persisting state of packages

2023-05-09 09:34:05, Info                  CSI    000068f1@2023/5/9:02:34:05.375 CSI Transaction @0x1bde6e79700 destroyed

2023-05-09 09:34:05, Info                  CBS    Perf: Resolve chain complete.

2023-05-09 09:34:05, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]

2023-05-09 09:34:05, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]

2023-05-09 09:34:05, Info                  CBS    WER: Generating failure report for package: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~10.0.17763.1, status: 0x80073701, failure source: Resolve, start state: Installed, target state: Installed, client id: DISM Package Manager Provider

Next Action:

I noticed that you told that have tried the workaround provided in case #2303240010000356, which I believe is running remove-Item -path "HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\*KB5014022*" with PowerShell. (If I misunderstood, please let me know.) Please help confirm if you have backup for the Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages key before you running the script? 

If so, 

1. Please restore the backup 

2. Run below script to remove the registry key for KB5014669 with PowerShell. 

remove-Item -path "HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\*KB5014669*"

3. Please reinstall the IIS roles and check if it could be installed then.

If no backup prepared,

1. Please backup the reg key Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages

2. Run below script to remove the registry key for KB5014669 with PowerShell. 

remove-Item -path "HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\*KB5014669*"

3. Reinstall the package KB5014022 with instructions below as well.

- Create folder C:\Temp\cab 

- Download patch from Microsoft Update Catalog by searching the KB number and save under C:\Temp.

- Run the following script with cmd as administrator to extract the installer

Expand -f:* <File Path> C:\Temp\cab

(For example: Expand -f:* C:\Temp\Windows10.0-KB5008212.msu C:\Temp\cab)

- You will see CAB file created under C:\Temp\cab, please run below script to remove the package,

Dism /online /remove-package /packagepath:<cab file path>

(For example: dism /online /remove-package /packagepath:C:\Temp\Windows10.0-KB5008212-x64.cab )

- Then run below script to reinstall it.

Dism /online /add-package /packagepath:<cab file path>

(For example: dism /online /add-package /packagepath:C:\Temp\Windows10.0-KB5008212-x64.cab )

4. Please reinstall the IIS roles and check if it could be installed then.